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Exchange Policy

Need a different size or design? You may request an exchange within 7 calendar days of delivery, subject to the following conditions.

Exchange Conditions

  • Items must be unused, unworn, unwashed, and unaltered, with original tags, packaging, and proof of purchase.

  • Exchanges depend on stock availability.

  • The amount actually paid for the original item will count towards your replacement.

  • If the replacement costs more, you must pay the difference.

  • If the replacement costs less, the balance will be issued as store credit valid for 12 months.

Exchange Delivery Charges

For size, design, or preference changes, customers are responsible for return and replacement delivery charges. Our team will confirm the applicable charges before proceeding.

Items Not Eligible for Change-of-Mind Exchange

Earrings, nose pins, other piercing jewellery, personalised items, custom-stitched clothing, and items clearly marked "Final Sale" cannot be exchanged for a change of mind.

This exclusion does not apply to verified faults or incorrect deliveries.

Damage caused by misuse, accidental breakage, washing against care instructions, or exposure contrary to the stated jewellery care instructions is not eligible for exchange.

If Your Replacement Is Unavailable

If your requested replacement is unavailable, you may choose another eligible item or receive store credit valid for 12 months.

How to Request an Exchange

To request an exchange, contact us using the details below with your order number:

Please wait for return instructions before dispatching the item.

Approved replacement items will normally be dispatched within 5–7 working days after we receive and inspect your return. Courier transit time is additional.

Contact Us

For assistance with exchanges, please contact Signature Space:

Please include your order number so our team can assist you promptly.