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Refund Policy

We do not offer money-back refunds for changes of mind, personal preference, or customer-selected sizing. Eligible exchanges are available under our Exchange Policy.

When Refunds Are Available

Refunds are available when:

  • A paid item becomes unavailable before dispatch and you do not wish to select an alternative.

  • We cancel a prepaid order before dispatch.

  • A verified faulty, damaged, or incorrect delivery cannot be replaced with the correct, defect-free item.

  • A refund is otherwise required by applicable law.

How Refunds Are Processed

  • For returned products, refunds are initiated after the item has been received, inspected, and approved.

  • We initiate approved refunds within 7–10 working days. Your bank or payment provider may take additional time to credit the amount.

  • Prepaid orders are refunded through the original payment method where supported.

  • Approved Cash on Delivery refunds are paid through bank transfer or a supported mobile wallet agreed with the customer.

  • Refunds reflect the amount actually paid for the affected item, including applicable taxes.

  • For a fully cancelled, unshipped order, all amounts collected for that order are refunded.

Return Charges

Where the problem is our fault, we cover reasonable return charges and refund delivery charges attributable to the affected item.

We do not deduct a restocking fee.

Store Credit

Store credit may be offered as an alternative with your agreement. It will be clearly identified as store credit rather than a money-back refund.

Contact Us

For assistance with refunds or returns, please contact us using the details below and quote your order number.

We will be happy to assist you with your refund-related queries.